When customers go shopping, they often have problems with products on your store such as product category, product’s features, product’s usage and so on. Moreover, there are many customers asking repeating questions in a day and your store wastes time to answer those questions. A question is asked how your store can answer all problems above that makes customers understand and willing to purchase your product. To solve this, according to analyst, each store needs to create a general Knowledge Base which customers can easily find product information as well as storeowner can provide and manage information effectively.
Therefore, our Website development company offered a powerful extension-Magento Knowledge Base which allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problems solving etc, in one place and put them to use straight away. To customers, they can easily and quickly find answers to most commonly asked questions as well as ask multiple questions and get answered they require.
This extension creates a useful and general data, which improves service and saves time for both customers and your site. In short, this extension is a good choice for your site to improve the interaction with customers.
Some of the awesome features of Magento Knowledge Base Extension
- Manage categories and articles
Allow admin managing many categories and articles. Multiple categories per article
- Search, rate and comment each article Search, rate and comment each article
Allow customers searching exactly what they are looking for. Additionally, allow customers rating and commenting articles they are interested
Design optimized and friendly SEO as well as customize URL friendly
- Responsive Design
Design Knowledge Base page displaying on all devices, display Category Articles, Top Rating, Latest Articles and Tags block